Our Complaints Process
However, we do understand that sometimes things can go wrong or you may be unhappy with a decision we have made. If you let us know that there is something you are not happy with, we promise to do our best to make things right.
- Any complaint received will be dealt with fairly, courteously and professionally.
- Issues will be resolved as quickly as possible.
- We will explain our rationale for all credit decisions made.
What We Mean by a Customer Complaint
- the provision or/offer of the provision of a loan product by Microfinance Ireland;
- or the failure or refusal of Microfinance Ireland to provide a loan product
Complaints may be raised by a customer, in writing, by phone, in a face to face meeting or by third party acting for the customer (intermediary, legal representative).
Credit Appeals are managed through Microfinance Ireland’s Appeals process – for more information see question 5 of our FAQ section here.
Making a Complaint
Microfinance Ireland,
13 Richview Office Park,
Clonskeagh,
Dublin 14,
D14 Y867
on 01 2601007 or by email at info@microfinanceireland.ie.
We will acknowledge receipt of your complaint within five business days of being received, should it not be otherwise resolved.
We will inform you within five business days of the completion of the investigation of your complaint and the outcome of the investigation.