A customer “complaint” refers to an expression of grievance
either orally or in writing, in connection with:
- the provision or/offer of the provision of a loan product by Microfinance Ireland;
- or the failure or refusal of Microfinance Ireland to provide a loan product
Complaints may be raised by a customer, in writing, by phone, in a face to face meeting or by third party acting for the customer (intermediary, legal representative).